After a four year streak gathering more than 270 five-star positive reviews on Google and Facebook, Elise VonTea says it was “like a knife to the heart” when she logged on to see the two most recent reviews for her business were one star excoriations.
Competition watchdog, the Australian Competition and Consumer Commission (ACCC), has identified a series of concerns about the dealings between small businesses and digital platforms such as Facebook and Alphabet-owned Google.